This warranty policy applies to manufacturing and workmanship defects only and is subject to the terms outlined below.
Warranty Coverage
Category / Component |
Brand / Notes |
Coverage Term |
| Pumps | Bertolini Pumps | 1 year from purchase date against manufacturing and workmanship defects |
| Accessories | Unloaders, gearboxes | 90 days on manufacturing defects only |
What's Not Covered Under Warranty
The following items and conditions are not covered under warranty. This section applies to all product categories.
Consumables and Wear Items
Consumables and wear items are not covered under warranty, regardless of product category. These include, but are not limited to: seals, packings, O‑rings, plungers, valves, diaphragms, paint/coatings, and components subject to normal wear or chemical exposure.
Improper Use or Configuration
Damage resulting from improper use, incorrect installation, or system configurations that cause operation outside intended pressure, flow, or temperature specifications is not covered. This includes, but is not limited to, undersized nozzles, incompatible unloaders, restrictions, overheating, over‑pressurizing, dry running, freezing, or incorrect voltage.
Environmental and External Damage
Damage caused by corrosion, chemical exposure, contamination, accidents, or acts of nature is not covered.
Unauthorized Modifications or Repairs
Failures resulting from unauthorized modifications, alterations, or repairs performed without prior written approval from Canpump are not covered.
Incidental or Consequential Damages
This warranty does not cover incidental or consequential damages, including but not limited to downtime, labor, travel, lodging, loss of business, or loss of profits.
Warranty Claim Process
Our goal is to resolve warranty issues as efficiently and fairly as possible. The following outlines the standard process for warranty evaluation.
All warranty claims require a Return Merchandise Authorization (RMA) prior to shipment or service. Proof of purchase and applicable serial number(s) must be provided. Items must be returned for evaluation unless otherwise approved in writing.
Warranty evaluations and repairs are performed at Canpump's facility in Toronto, Ontario.
Limitation of Liability
Liability for any special, incidental, or consequential damages is expressly disclaimed. In no event shall liability exceed the original purchase price of the product. This warranty is provided in lieu of all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, to the extent permitted by applicable consumer protection laws.